Returns&Exchanges

     Welcome to our help page. We've listened to your feedback and have made it easy to find the information you're looking for. This page is broken down below into the following categories: OrderingShippingReturns & Exchange

ORDERING QUESTIONS

 *How about the price and MOQ ?

   We are manufacture & customized casualwear as clients requirement . The price depend on the quantity ,fabric ,tech(embrodiery,printed and other) etc .so before you put an order ,please contact us freely . our MOQ:200pcs per color .

*How do I change or cancel an order?

 To change or cancel an order you recently completed please contact customer service as soon as possible. We will make every effort to accommodate your request. However, because our system is designed to fulfill orders very quickly, we cannot cancel or change an order once it has entered the shipping process. You can reach us by email sending a note to julia@citigarments.com

SHIPPING QUESTIONS

*What are your shipping fees?

You know , We are prefessional customized as clients requirement .the products actual price depend on the MOQ ,design , logo.fabric  etc . so our shipping fees : according to the weight of the order .

*When will my order be shipped? When will it arrive?

Custom samples ship within 7days .custom bulk orders ship within 7-15 business days.Prior to checking out, you will see estimated arrival dates, depending on the type of shipping you select. You will receive an e-mail confirmation once your order has shipped. All orders are subject to verification and the order may be delayed or canceled if incorrect information is provided. Orders are not shipped or delivered on weekends or holidays.

*How do I know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

*Will my credit card be charged immediately?

Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately and will take 3-5 days to be posted back to your credit card.

RETURNS & EXCHANGES

*What is your return policy?

  We gladly accept returns within 30 days of purchase for products in their original condition (unworn, unwashed, and with tags). Final Sale items cannot be returned. Please email julia@citigarments to start the return process.please note,duties and VAT are not refundabel ,and international customers are responsible for return shipping costs 

 *Can I exchange an item?

We do not offer even exchanges, but instead encourage you to initiate a return and placing a new order for the replacement merchandise.    This is faster than a traditional exchange. 

*How do I return an item?

  1. Enter your order number and billing zip code.
  2. You will be presented with your order history. Just select the product you wish to return.
  3. Select a reason for the return and we will give you options for a direct full refund.
  4. Repeat steps 2 and 3 for each item you wish to return.
  5. Review and verify your selections and submit your reture. 

*Who pays the shipping fee for my return?

Once your return is received and scanned via mail, a credit will be made in the original form of payment within immediately. Unfortunately, we cannot refund resend shipping charges. You will receive a confirmation e-mail once the return has been processed. 

*How long does it take to receive my refund?

once your package has been received, your refund will be processed within 1-2 business days.  A credit will then be issued in the original form of payment.  If your original form of payment was a credit card, please note that it may take several business days for the refund to reflect on your credit card account. This may vary depending on your financial institution. You will be notified via email to the address listed on your order when your return has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, visit our Privacy Policy page.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
Not enough items available. Only [max] left.
Shopping cart

Your cart is empty.

Return To Shop

Add Order Note Edit Order Note
Add A Coupon

Add A Coupon

Coupon code will work on checkout page